Applying the S-TLC System

The S-TLC system for responding to conflict teaches us to stop, think, listen, and communicate.

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For this discussion, read the scenario below. Put yourself in the role

of Maria and apply the S-TLC system to help her respond to the conflict

appropriately. Be sure to thoroughly analyze the conflict and identify

what Maria’s goals should be. Include the use of I-statements to help

Maria communicate with her boss.

Your initial response should be 250 – 300 words and must be posted by

Thursday, Day 3. Respond to at least two of your classmates’ postings

with a substantial response by Monday, Day 7.

Case Study Scenario

Maria is an account assistant for mid-sized company with three offices

in the region. She has worked in this position for almost six years.

During this time she has worked for several account managers that have

left the organization or has moved to different departments. Maria has

developed a very good working relationship with many of the external

customers and has developed into the “go-to” person at the office for

customer information. Due to the slow economy, sales have been down and

the senior executives have decided to consolidate the three local

offices. Senior management consulted with Maria’s manager, but not with

Maria, when gathering information to make the changes. One of the

results that came from this reorganization included several changes to

Maria’s job description and how customer accounts were going to be

handled. Maria was not happy with these changes and felt that the

changes could also have a negative impact on the customer relationships

that have been formed. She wants to share her frustrations about these

new changes.

Your initial response should be 250 – 300 words

 
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