Problem Solving

Problem Solving.

• 1. Choose an organizational communication problem you have experienced in your workplace or other organization with which you are involved. Examples of organizational communication problems are as follows:
     • The leaders of an organization know they have to downsize (that is, fire) a large number of employees but do not effectively communicate the situation.
     • Policies at a company are not followed in different departments or at different locations because the policies are not communicated well by a central office.
     • Employees with inappropriate skill sets are hired because individuals familiar with the requirements do not communicate with the individuals hiring for the position.
     • Two leaders within an organization provide different directions on how employees should conduct their work.
  2. Use any of the suggested materials listed in the Resources or search for other resources from the Capella library to examine decision-making models, and select one to apply to the organizational communication problem you have chosen.
  3. Write a paper in which you address the following:
     • Describe the organizational communication problem
     • Explain the decision-making model you chose that applies to the problem.
     • Use the selected decision-making model to describe solutions to the problem.

  Additional Requirements

  • Written communication: Written communication is free of errors that detract from the overall message.
  • APA formatting: Resources and citations are formatted according to APA (6th ed.) style and formatting. Include a properly formatted title page and references page.
  • Font and font size: Times New Roman, 12 point.

  Criteria	Non-performance	Basic	Proficient	Distinguished
  Describe an organizational communication problem.	Does not identify an organizational communication problem.	Identifies an organizational communication problem.	Describes an organizational communication problem.	Describes an organizational communication problem and compares it to a similar problem in another organization.
  Explain a decision-making model.	Does not explain a decision-making model.	Explains a decision-making model but omits important elements.	Explains a decision-making model.	Explains a decision-making model in comparison to another decision-making model.
  Describe a solution to an organizational communication problem using a decision-making model.	Does not describe a solution to an organizational communication problem.	Describes a solution to an organizational communication problem but does not apply a decision-making model to arrive at the solution.	Describes a solution or solutions to an organizational communication problem using a decision-making model.	Describes a solution or solutions to an organizational communication problem using a decision-making model and assesses the difficulty of implementing suggested solutions.
  Consistently apply appropriate APA style and formatting.	Does not apply appropriate APA formatting.	Inconsistently applies appropriate APA formatting.	Consistently applies appropriate APA style and formatting.	Consistently applies appropriate APA style and formatting, and writing is consistently clear, well-organized, and free of distracting errors.

  Suggested Resources

• • Hindle, T. (2008). Guide to management ideas and gurus. London, GBR: Profile Books/The Economist.
    • This e-book addresses a broad range of management topics, including key issues addressed in this course. It is a helpful resource to refer to throughout the course.
  • Hodgkinson, G. P., & Starbuck, W. H. (Eds.). (2009). The Oxford handbook of organizational decision making. Oxford, GRB: Oxford University Press.
  • Nutt, P. C., & Wilson, D. (2010). Blackwell encyclopedia of management: Handbook of decision making. Hoboken, NJ: Wiley.
  • Brunsson, N. (2007). The consequences of decision-making. Oxford, GBR: Oxford University Press.

Problem Solving

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