Using internet to solve computer problem




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ITM424 – Intro. to Software Use and Tech. Support

Module 5 – SLP

Software Technical Support

The dominance of Microsoft in general and of Windows as an operating system has led to the emergence of an interesting “cottage industry” based on finding problems with Windows and recommending solutions to them. Some of these problem solvers do fairly straightforward consulting, on a fee for service basis. There are also a goodly number of instances of a rather different business model, a model based on sharing tips and secrets about the systems and applications that are widely used. These sites are generally supported not by direct charges to users, but by serving as portals for advertising, for-pay services, and the like. Some are membership-based, usually free. Collectively, these sites add up to an enormous body of practice wisdom about computer systems.

The problem is that they don’t always add up, and it is not clear just what is being said at times.

For the Case for this Module, you are to research how some of these Windows-supporting advice sites work. A few to start with would


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