Often employees must work in various teams on a multitude of projects or initiatives. In order to work successfully, employees must actively listen to other team members to solve what are often unstructured problems with integrity. In this Assignment you will test your active listening skills and your ability to analyze and synthesize information, and recommend a course of action. All of these skills are critical in today’s workplace and are prized by employers.
1. Read the background information.
The Company: PROScout Marketing
PROScout Marketing Mission Statement: We scout talent for tomorrow’s work. We are a focused team of professionals committed to finding the best qualified candidates for our clients. Job candidates are screened for the highest ethics, talent, skills, and abilities. We stand behind our efforts and candidates at the time of hire or we will not charge our clients a fee if the candidates are not acceptable.
2. Read the attached transcript carefully in regards to a phone message regarding an employee problem.
After you have read the transcript to the message the first time, read the checklist items below, and then listen again to the message taking detailed notes in response to those items. Begin writing only after you are sure you can respond well to each item.
3. Then respond to the following Checklist items:
Steps in the communication process (Robbins & Judge, 2015):**
Robbins, S. P. & Judge, T. A. (2015). Organizational behavior (16th ed.). Upper Saddle River, NJ: Pearson.
Provide a 3 page response to the checklist items above (also include an additional title and references page) using correct grammar, spelling, and APA format and citation style.