As
IT applications become more reutilized all across the board, one of the
interesting features are the occasional employees who know more than the IT
staff about some critical thing, often many of them. Communication between
staff and IT then becomes much more complicated, because the balance of power
between the two groups based on the dependence of staff on IT for help and
support breaks down. While there is certainly nothing wrong with knowledge about
technology it can lead to mixed messages, confused goals, feelings of lack of
appreciation and lack of support, and generally less than effective maintenance
of IT across-the-board. We certainly don’t want to discourage our staff from
acquiring technical knowledge, but we also don’t want them to use that
knowledge as a political weapon against IT’s control of IT. Or do we? Maybe
it’s a good thing to have a level of stress between staff and IT if it serves
to keep both groups on their toes and trying to outdo each other.
At any rate, user support
isn’t just looking after the least technological staff; increasingly, it’s also
providing for the power users, and those who would be power users. Have you had
any experience with this knowledge-based tension between staff and IT? Even if
you haven’t, can you see how it could be a problem? What should we be doing
about it?
We’ll be interested in your
ideas here.
(Note: Students are
STRONGLY encouraged to respond to each other’s posts and to ask each other questions
based on their posts. Obviously, the earliest posters will have to respond to
the “seed” question to get the discussion started. But subsequent
posters should read through all the previous responses and can respond to
something in a previous post rather than the “seed” question. For
example, if you have had a similar problem as a previous poster or disagree
with a point that a previous poster made, you can respond directly to the
previous poster and get credit for participating in the discussion.)
(Just a paragraph)
Decision Making and Information Politics
Save your time - order a paper!
Get your paper written from scratch within the tight deadline. Our service is a reliable solution to all your troubles. Place an order on any task and we will take care of it. You won’t have to worry about the quality and deadlines
Order Paper NowThanks for installing the Bottom of every post plugin by Corey Salzano. Contact me if you need custom WordPress plugins or website design.