From Chapter 14: Conflict and Negotiation explain regarding what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding. Define and describe what you thought was worthy of your understanding in half a page, and then explain why you felt it was important, how you will use it, and/or how important it is in society or business.
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Use of proper APA formatting and citations.