Roberto has been a hard-working and high-performing distribution

Roberto has been a hard-working and high-performing distribution specialist for a food distribution company. Based on his good performance and positive interpersonal skills, he is appointed as team leader of the group that distributes food to schools and hospitals. Several weeks into the job, Roberto notices that the team of workers is really not working much like a team. The team members each seem to do their own job acceptably, but there is not a high level of cooperation and coordination among them.

6) As Roberto begins his efforts to develop an effective team, a recommended starting point would be for him to

A. develop a team mission statement.

B. create a list of punishments that will be administered if teamwork does not develop.

C. lower performance standards to give the group a little room to focus on teamwork.

D. explain to the group that since they are not yet a true team, almost all of their work will be closely monitored.

7) Roberto has been somewhat successful in his preliminary attempt to move the group toward better teamwork. To help sustain the teamwork, Roberto is advised to use which approach to leadership?

A. authoritarian

B. avoidance of all charismatic traits and behaviors

C. participative or shared leadership

D. micromanagement