Street Level Bureaucrats. 1. After briefly describing the premise of this article, describe a recent encounter you have had with a “street-level bureaucrat.”
2. Was this encounter a generally positive experience, or negative experience, in your mind? What made the experience positive or negative?
3. In what ways did the “street-level bureaucrat,” in the experience you identify, further (or hinder) the public policy of his or her agency during their encounter with you?
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