we will review case studies from the textbook that will help add real-world context to our learnings, and help us become familiar with the concepts of root cause analysis (RCA). RCA helps organizations avoid the tendency to single out one factor to arrive at the most expedient resolution. It also helps to avoid treating symptoms rather than true, underlying problems that contribute to a problem or event.
The Wiki exercise will help us build a knowledge sharing repository, and learn about the various tools or methods that are used to conduct a root cause analysis. We will look for tools that organizations can use for conducting a Root Cause Analysis to look deeper into problems and find out why they are happening. The tools should seek to identify the origin of a problem using a specific set of steps, with associated tools, to find the primary cause of the problem.
Need to develop Wiki: Root cause analysis
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